Support
JollyCare is Jolly Care Services Pty Ltd's app for our support workers and office team: shifts and the job board, clocking in and out, timesheets, leave, and participants' care notes, charts and incidents.
Contact us
- Email: admin@jollycare.com.au
- Phone: +61 97853876
- Office hours: Monday to Friday, 9am to 5pm (Sydney time), except public holidays
Common questions
I forgot my password
Use Forgot password on the sign-in screen, and we'll email you a link to set a new one.
How do I get an account?
The office creates your account when you start with us and emails you a link to set your password.
I can't clock in
Allow JollyCare to use your location when asked (or turn it on in your phone's Settings → JollyCare → Location), and make sure you're at the shift address. If it still won't work, phone the office — they can record your attendance.
Does the app track where I am?
No. The app checks your location only at the moment you clock in or out of a shift.
I have a new phone and can't get my two-step code
Ask the office to reset two-step verification for your account. You'll set it up again with your new phone the next time you sign in.
How do I delete my account?
In the app, go to My account → Delete my account, or use the account deletion page.
It's an emergency
Call 000, then phone the office.
Feedback and complaints
We welcome feedback. If you're unhappy with our service, contact us and we'll work with you to fix it. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.