Terms of use

These terms apply to JollyCare: the web app and the JollyCare mobile apps, provided by Jolly Care Services Pty Ltd (ABN 29628626791). By signing in, you agree to them.

Who can use it

JollyCare is for Jolly Care Services Pty Ltd staff and contractors. Accounts are created only by us — there is no public sign-up.

Your account

• Keep your password and two-step verification codes private, and don't share your account.
• Tell us straight away if you think someone else has used your account, or if you lose a phone signed in to the app.
• Use only the information you are entitled to see, and only to support the participant.
• Clock in and out yourself, at the shift, and record notes truthfully and on time.
• Follow our privacy, confidentiality and record-keeping procedures and the NDIS Code of Conduct.

Not for emergencies

In an emergency, call 000. Then tell the office, and record an incident in the app when it is safe to do so.

Availability

We aim to keep JollyCare available at all times, but it may occasionally be unavailable for maintenance or reasons outside our control. If you can't clock in, phone the office.

Ending access

You can delete your account at any time. We remove access when you stop working with us, or if these terms are broken. See our privacy policy for how records are kept.

General

Nothing in these terms limits your rights under the Australian Consumer Law or your employment rights. These terms are governed by the laws of New South Wales. We may update them and will post changes here. Questions? Email admin@jollycare.com.au or phone +61 97853876.